Refund policy

Dashay Lux Beauty

At Dashay Lux Beauty, customer satisfaction is important to us. We want you to feel confident when shopping for our luxury wigs, human hair bundles, and lashes.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Have all original tags and packaging.
  • Include proof of purchase or an order number.
  • Meet our return eligibility requirements.

For hygiene and quality reasons, wigs, hair extensions, and lashes that have been worn, installed, washed, cut, colored, altered, or otherwise used are not eligible for standard returns.

How to Request a Return

Please contact Dashay Lux Beauty through our website's contact page within 30 days of receiving your order.

Include your order number, the item you wish to return, and your reason for requesting a return.

Returns must be approved before being shipped. We will provide the appropriate return instructions and address after reviewing your request.

Please do not send products back without authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photographs of the issue.

We will review the situation and work toward an appropriate resolution.

Exchanges

If you would like a different item, you may request a return of your original item if it meets our return requirements.

Once your return is approved and processed, you may place a separate order for your preferred product.

Refunds

After your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Your bank or card provider may require additional time to process the refund.

Questions

For questions about returns, refunds, or damaged products, please contact Dashay Lux Beauty through our website's contact page.

We appreciate your support and thank you for shopping with Dashay Lux Beauty.